“I just wanted to take some time to Thank You for the outstanding service that my Mother and I have received from Plumbing Express. We know from having a local business for over twenty years that customers always take the time to complain, but not always to compliment a company.
Plumbing Express has previously done work in our home on a smaller scale. We had a good experience in the past, so we called you again when we found some wet carpeting/water in a 2nd floor bedroom.
On Saturday, October 22, 2016, Tom came to our home on time to assess our issue. After evaluating the problem, it was decided by all that the best decision would be to remodel one of the bathrooms that would be affected by the fix.
Tom had advised us that Plumbing Express could handle the job all the way to completion. This was great news as remodeling jobs are never easy. This is definitely a “value added service” from Plumbing Express and was appreciated as we do not have the time to look for many contractors.
Tom, along with Rob and David assisting were professional and skilled when they were remodeling our bathroom. They exceeded our expectations with consideration, communication and scheduling the job.
The job was completed yesterday and I am so very happy with end result! I do not think this project could have been accomplished so seamlessly without Plumbing Express.”
– Debra Cepek
“In 2006 I was going to bed at 9:30 and heard water running in my basement. I found the water drainage valve had completely blown out and water pouring out like a fire water hose. I called Flatley’s Plumbing Express and they were here that night to replace my hot water heater. Now today Oct. 11, 2016 I returned from my daughters destination wedding in Napa/Sonoma California with out of town guest coming this evening with no hot water and I called Flatley’s Plumbing Express. I explained my situation to Tina and was in need for immediate service. She called me back and told me someone would be here in 30 minutes. Yes in 30 minutes they were at my front door ready to replace my heater. If this isn’t 5 STAR SERVICE THAN NOTHING IS. Just outstanding service and a GREAT COMPANY. I’m overwhelmed. Your company is OUTSTANDING!!!!!!!!!!!!!!!!!!!
– Gary Y.
“Quick & courteous service under difficult conditions, permit-service through job completion, HIGHLY RECOMMENDED!! Will definitely use again!”
-Char Wiegand, Mokena, IL
“Clerk Kathy Svoboda spoke about witnessing a true act of charity and respect. Recently one of our senior-citizens called and asked for a referral for a company to rod her sewer-line. Clerk Svoboda called the building department to provide a few vendors and gave her three names that were provided. The citizen chose a company and called them to come out. The service was performed and the bill to the company was paid. Upon their leaving, the homeowner commented that she had just lost her son and that was why thee were personal effects being boxed, gathered and prepared to donate. The company plumber noted the car in the driveway displaying a Bronze Star; the lady’s son was a Vietnam Vet and a hero.
The following day, a call came from the company to say that they were refunding her charges in full. Even the small tip she had given to the plumber. It was November (close to Veteran’s Day) and the plumbing company wanted to honor her son’s service to his country.
Plumbing Express of Frankfort has earned the respect of Clerk Svoboda and will be easy to recommend in the future due to their community spirit and phenomenal way they treated our resident. Kudos to Plumbing Express!”
-Village of Justice
“I just wanted to take a minute to say thank you for the fine job that your employees, Jason and Nick, did at our house recently. We didn’t call you until 4:00pm and Jason arrived by 5:00. He took his time to find the problem and offered us several options for a solution. They did an excellent job and were perfect examples of what customer service means! Because of the fine work of these men I will gladly recommend your company to any of my friends and neighbors should they need any plumbing or sewer work in the future.
The new sump works fabulous also! During the rain that poured more than 2″ in 75 minutes on 5/28/13 I had no flooding in my basement what so ever! My wife and I could not be happier with the work that was performed. Thank you again for the fine service performed.”
-Bill & Debra Massoglia
“Just a line to let you know how much your kindness and free service was appreciated”
-Mrs. Grace Compton
“My experience with Flatley’s plumbing was a good as it could be when you find out that your sewer line is severed. They came out within hours of my initial call and gave me a very competitive estimate which they stuck to. Upon confirming my intention to use them for the project they were able to come out a day earlier than I asked for initially as we were struggling with the sewerage seeping in to the basement and the smell that comes along with that. They showed up first thing on the morning of the job and were finished with the entire job by the scheduled inspection time. They did their level best to keep the impact to my yard to a minimum given the fact they had to use heavy equipment to dig a trench for the new sewer line. They cleaned up everything and they now have a very satisfied customer who will call them in the future should other plumbing problems arise. In addition they replumbed the gas line to my grill on the same day as the sewer project. They did great work for a great price and I would highly reccomend them to anyone looking for a good plumber.”
– Dave Lannes, Naperville, IL
“Rick from Plumbing Express arrived at exactely the agreed upon time and listened to the description of the problem I thought we were having – the sound of running water int eh plumbing on one side of the house. He checked all the plumbing fixtures on all levels of the house and then found that it was the backup sump pump runnign constnatly because the primary sump had failed. He was exactely correct and then proceeded to replace the faulty sump pump. The cost was eactly as the estimate he had given me. The workd was done quickly, efficeintly with no mess, and professionally. We are very pleased with Plumbing Express and happy to recommend them to others.”
– Angie’s list
“Dear Jennifer, We want you to know how much we appreciate your kindness when you made the telephone call to us to ask if we had found a plumber. Tony and Dan came and did an excellent job repairing the pipe so that we could have water again. There are kind and thoughtful people in the world and you are one of them. Once again and thank you”
– James & Margaret Keller
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