Michael and Elizabeth Flatley
Read on to find out what the #1 business lesson learned from Michael Flatley, Sr. and Elizabeth Flatley.
The plumbing business isn’t just about fixing leaky pipes or malfunctioning toilets. It’s a people business. Patrick Flatley, son of Michael Sr. and Elizabeth, took over the family business in 2000. To him, the biggest lesson he learned from his parents was the importance of customer service.
He remembers how kind and courteous his parents were to each and every customer. They had true empathy for plumbing emergencies. If you’ve ever had a basement flood or a sump pump break you know just how stressful a plumbing emergency can be. That’s why being compassionate is so vital to taking care of customers.
After all, in the plumbing business, most customer calls typically start off with one very worried person. When we ask how a customer is doing, he almost always replies, “Not so good if I’m on the phone with you.” We get that a lot.
It’s such a good feeling to help ease that stress and frustration. When our expert plumbers arrive, it makes our day to see how happy and relieved the customers are. We don’t just fix pipes. We remedy the feelings of our customers.
Michael Sr. and Elizabeth were people-oriented people—and Patrick has truly followed in their footsteps. Without empathic customer service, you’ll never succeed.
You don’t have to face plumbing emergencies alone
We’re here for you. Day or night, weekday or weekend. Flatley’s is here for you 24/7, 365 days a year. We know that plumbing emergencies don’t happen when it’s convenient. (When is a plumbing emergency convenient, anyway?) That’s why we make ourselves available to you anytime.
Have a plumbing emergency? Call Flatley’s Plumbing Express for a fast response!